The rules that apply when you use our website or work with us on AI agents, bots, voice agents, automation and tracking. We’ve kept them as plain as we can.
These Terms and Conditions (“Terms”) apply when you visit our website, book a free automation audit, or buy services from us. By using our website or services, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you have authority to bind that business.
If you don’t agree with these Terms, please don’t use our website or services.
Zentronix is a trading name of [Company legal name], a company registered in [Country/State] under company number [Company number], with its registered office at [Registered address] (“Zentronix”, “we”, “us”, “our”).
You can contact us at [legal@yourdomain.com].
Client, you
The person or business that uses our website or buys our services.
Services
The work we provide, including AI agents, AI bots, voice agents, automations, tracking and dashboards, integrations, consulting, support and the free automation audit.
Proposal
A written proposal, quote, order form or statement of work that we and you have agreed to.
Deliverables
The workflows, configurations, prompts, scripts, dashboards and documents we create specifically for you under a Proposal.
Client Data
Any data, content or information you or your customers provide or make available to us, including CRM records, call recordings and messages.
Third-Party Platforms
Software and services we don’t own that the Services use, such as GoHighLevel, n8n, Zapier, Make, OpenAI, telephony and messaging providers.
AI Output
Any text, speech, decision, classification or action generated by an AI system as part of the Services.
We design, build, connect and maintain AI and automation systems for businesses. The exact scope, timeline, deliverables and fees for your project are set out in your Proposal.
If these Terms and a Proposal conflict, the Proposal wins for that project, unless the Proposal says otherwise. Any separate signed agreement between us (such as a master services agreement or data processing agreement) takes priority over both.
We provide the Services with reasonable skill and care. We may use subcontractors, but we remain responsible for their work.
Our free automation audit is a no-obligation review of where your business could benefit from automation. It is general guidance based on the information you share with us. It is not a guarantee of results, and you are not obliged to buy anything afterwards.
Please don’t share sensitive personal data (such as patient health information) during the audit unless we have agreed in writing how it will be handled.
To help us deliver the Services, you agree to:
If you don’t provide something we need, timelines may move and extra time may be charged as described in section 12.
AI systems work by prediction. Even when well configured, they can misunderstand a request, give an incomplete or wrong answer, or take an action you didn’t expect.
A person stays in charge
Every system we build includes a way to hand conversations to your team. Keep that route staffed and monitored.
If your Services include voice agents, SMS, WhatsApp, email or other outbound communications, you are responsible for making sure they comply with the law where you and your customers are. In particular, you must:
Rules on automated calls, call recording and messaging differ between countries and states. We can configure disclosures and opt-out handling, but we don’t give legal advice and you remain responsible for compliance.
Call charges, phone numbers and messaging fees from telephony providers are usually separate from our fees, as described in your Proposal.
Our Services rely on Third-Party Platforms. When we use them for you:
If a change to a Third-Party Platform means your Deliverables need rework, we’ll tell you and agree any extra cost with you first.
Either of us can ask to change the scope of a project. We’ll explain how the change affects timing and fees, and the change only takes effect once we both agree in writing (email is fine).
Timelines in a Proposal are good-faith estimates. We’re not responsible for delays caused by late information, access or approvals from you, or by Third-Party Platforms. Where delays you cause require extra work, we may charge for it at our standard rates after letting you know.
You keep all rights in your Client Data and your brand. Once you have paid all fees for a project in full, you own the Deliverables we created specifically for you, and we assign our rights in them to you.
We keep ownership of our pre-existing materials and general know-how, including templates, reusable components, frameworks and methods we use across clients (“Zentronix Materials”). Where Zentronix Materials are part of your Deliverables, we give you a non-exclusive, perpetual licence to use them as part of those Deliverables for your own business.
We may mention that we worked with you, and describe the project in general terms, unless you ask us not to. We will never publish your Client Data or confidential information.
Each of us will keep the other’s confidential information secret, use it only for the purposes of our work together, and share it only with people who need to know it and are bound by similar duties. This doesn’t apply to information that is public, already known, independently developed or that must be disclosed by law. These obligations continue for years after our work ends, and indefinitely for trade secrets and personal data.
Our Privacy Policy explains how we handle personal data collected through our website.
When we process personal data on your behalf as part of the Services, you are the controller (or business) and we act as your processor (or service provider). We will:
Where the law requires a data processing agreement, we’ll sign one with you, and it takes priority over this section.
Healthcare clients
Don’t send us protected health information until we have agreed in writing how it will be handled, including any business associate agreement or equivalent required in your country. You remain responsible for your own healthcare compliance obligations.
You may use our website for lawful purposes only. You must not try to break, overload or gain unauthorised access to it, scrape it in bulk, or copy its content for commercial use without our permission. Demos, examples and figures on our website are illustrative and do not promise specific results.
We may update or remove parts of the website at any time, and we don’t guarantee it will always be available or error-free.
We warrant that we will perform the Services with reasonable skill and care, in line with good industry practice. If something we built doesn’t work as described in your Proposal, tell us within [30] days of delivery and we’ll fix it at no extra cost.
Except as stated in these Terms or required by law, the Services are provided “as is”. We don’t guarantee specific business results such as more leads, bookings or revenue, and we don’t guarantee that the Services or Third-Party Platforms will be uninterrupted or error-free.
Nothing in these Terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud.
Subject to that:
You agree to cover us for reasonable losses and costs arising from third-party claims caused by your Client Data, your breach of section 6 or 8, or your use of the Services in breach of the law. We’ll tell you promptly about any such claim and let you take part in its defence.
Sections that by their nature should continue after termination, including those on fees, intellectual property, confidentiality, data, liability and indemnity, will continue.
Neither of us is responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, wide-scale outages of internet, cloud or Third-Party Platforms, cyber-attacks, or government action. The affected party will let the other know and do what it reasonably can to limit the impact.
These Terms are governed by the laws of [Jurisdiction]. If a dispute arises, we’ll both first try to resolve it in good faith by talking. If that doesn’t work within 30 days, the courts of [Jurisdiction] will have exclusive jurisdiction, unless consumer law where you live gives you the right to bring a claim locally.
We may update these Terms from time to time. The “Last updated” date at the top shows when they last changed. For active clients, changes that materially affect you apply from your next Proposal or renewal, unless you agree otherwise or the change is required by law.
